Frequently Asked Questions (FAQ)

PropCare is a property management and home care company that helps homeowners and property owners manage the day-to-day upkeep of their property.

Instead of having to search for different vendors, compare prices and coordinate appointments yourself, you have one point of contact with PropCare. We handle the coordination and management while our service vendors carry out the work.

One message. Everything handled.

Currently supported:

• HDB (Housing Development Board public flats)
• Condo apartments

Not currently supported:

• Landed properties (terrace, semi-detached, detached houses)
• Shop houses or mixed-use properties
• Commercial properties

If you have a landed property or other property type, please contact us to inquire about future expansion.

PropCare provides property management and home care services, giving you one point of contact for the ongoing maintenance and upkeep of your property.

Our services include air-conditioning servicing, home cleaning, sofa deep cleaning, and property repairs & maintenance, including plumbing, electrical and handyman services. We also coordinate and manage trusted service vendors on your behalf, so you do not have to deal with multiple vendors yourself.

For services outside your package, PropCare can arrange the required service and provide a quotation where applicable.

PropCare offers flexible membership options:

• All-in-One Servicing Package: One-time payment for 12 months of services
• 6-Month Monthly Plan: Pay monthly for 6 months with a discounted rate
• 12-Month Monthly Plan: Pay monthly for 12 months (lowest per-month rate)

All plans include unlimited service bookings within the membership period. Visit our membership page to view current pricing.

PropCare uses Stripe, a secure payment processor, to handle all payments. We accept:

• Credit cards (Visa, Mastercard, American Express)
• Debit cards
• Other payment methods supported by Stripe in Singapore

All payment information is encrypted and secure. We do not store your card details.

You may cancel your membership at any time.

If you cancel before the end of your membership term, there is no separate cancellation fee.

However, if you have already received or used benefits that were originally meant to be provided later in your membership term, or have incurred other charges before cancelling, you may need to settle those amounts before your cancellation is completed.

When would I need to pay after cancelling?

You may need to pay if you have done any of the following before cancelling:

1. You requested an included service earlier than scheduled. For example, your next quarterly aircon servicing is scheduled for a later period, but you ask PropCare to arrange it early and the service is completed. That service has been brought forward and will be treated as a benefit already used when your membership is cancelled.
2. You used your PropCare Property Credit. If you have used or committed your Property Credit towards an approved service, the amount used or committed will be taken into account when your membership is cancelled.
3. You have a confirmed service appointment or vendor charge. If a service has already been confirmed and PropCare or the service provider has incurred a legitimate, non-recoverable booking or cancellation cost, that amount may remain payable. A completed service will also be treated as used.
4. You have approved additional services or other outstanding charges. Any additional service that you have separately approved, such as work arranged through an accepted quotation, remains payable according to the applicable quotation or booking terms.

If none of these situations apply, you will not be charged a separate cancellation fee simply for ending your membership early.

Where an amount is payable because of benefits already used or charges already incurred, PropCare will calculate the final amount in accordance with the Membership Agreement. The amount will not exceed the unpaid scheduled membership payments remaining under your Care Plan.

Will I get a refund if I cancel?

No. Membership fees already paid are non-refundable if you choose to cancel your membership early.

Unused included services and unused Property Credit also generally expire when the membership is cancelled and cannot be exchanged for cash.

This does not affect any refund, cancellation right or other remedy that PropCare is required to provide under Singapore law, including where PropCare has materially failed to provide the contracted service.

Your PropCare Property Credit can be used towards eligible property-related maintenance and service needs arranged through PropCare. This may include services such as plumbing, electrical work, handyman services and other property maintenance needs.

Have a property-related request that isn't listed here? Simply drop us a request and we'll review it and get back to you.

Credit usage is subject to eligibility and the applicable service terms. Any amount exceeding your available credit will be quoted separately for your approval.

1. Sign up for a PropCare membership plan
2. Complete payment via Stripe
3. Log in to your customer portal
4. Select the service you need (air conditioning, cleaning, sofa deep cleaning, or property repairs & maintenance)
5. Choose your preferred booking date and time
6. Add any special notes or requirements
7. Submit your booking
8. We will confirm it by email or WhatsApp message

Yes, your data is protected with industry-standard security measures:

• Password Encryption: Passwords are hashed using bcrypt (irreversible encryption)
• Data Encryption: All data is transmitted over HTTPS/TLS encryption
• SQL Injection Prevention: All database queries use parameterized statements
• Database Security: Data is stored on secure PostgreSQL servers with automated backups
• Access Controls: Only authorized personnel can access your data
• Payment Security: Card information is processed by Stripe and never stored on our servers

For full details, see our Privacy Policy.