Privacy Policy

• Contact Information: Full name, email address, phone number
• Address Information: Property address, postal code, unit number, city
• Account Information: Username, password (hashed and securely stored), billing address
• Payment Information: Credit/debit card details (processed by Stripe, we do not store these)
• Service Information: Booking dates, service types requested, notes, preferred appointment times
• Communication Data: Messages you send us, inquiries, feedback
• Technical Data: IP address, browser type, pages visited (for security and service improvement)

• Service Delivery: To provide PropCare booking and management services
• Account Management: To create and maintain your account, process payments, and manage subscriptions
• Communication: To send you booking confirmations, service reminders, and customer support messages
• Payment Processing: To process payments via Stripe and verify billing information
• Legal Compliance: To comply with applicable laws, regulations, and legal obligations
• Security and Fraud Prevention: To protect against unauthorized access, fraud, and other security risks
• Service Improvement: To analyze usage patterns and improve our services

Stripe Inc. (Payment Processor)

• What Data: Name, email, phone, address, payment information
• Why: To process payments, manage subscriptions, and handle refunds
• Stripe Privacy Policy: https://stripe.com/privacy
• Data Processing Agreement: Stripe is a certified processor under international data protection standards

Service Vendors and Contractors

• Pest Control, Air Conditioning, Cleaning, Home Help Vendors: We share your property address, contact information, and booking details with our approved service vendors to fulfill your service requests
• Vendor Collaboration Email: propcarecollab@gmail.com
• Data Shared: Property address, unit number, customer name, phone, email, service type, booking date/time, and any special notes
• Vendor Agreement: All vendors are bound by confidentiality agreements and are required to handle your data securely

Other Service Providers

• Web hosting provider (Render.com) - for server infrastructure and data storage
• Email service providers - for sending confirmations and notifications

Legal Requirements

• Law enforcement agencies (if required by legal process)
• Government authorities (for regulatory compliance)
• Other parties as required by applicable law

How Long We Keep Your Data

• Active Accounts: Data retained for the duration of your account
• Inactive Accounts: Data retained for 3 years after last activity, then deleted
• Payment Records: Retained for 7 years (for tax and legal compliance)
• Booking History: Retained for 5 years for service and dispute resolution

Your Right to Deletion

You may request deletion of your personal data at any time by:

1. Logging into your account and selecting "Delete Account"
2. Emailing us at admin@propertyhub.local with your request

We will delete your data within 30 days, except where retention is required by law.

Right of Access

You can request a copy of all personal data we hold about you. Email propcarecollab@gmail.com with your request.

Right of Correction

You can correct inaccurate or incomplete personal data. Update your information in your account or contact us.

Right of Deletion

You can request deletion of your personal data (see Section 5 above).

Right to Withdraw Consent

You can withdraw your consent to our collection and use of your data. However, this may affect your ability to use our services.

Right to Opt-Out of Marketing

You can opt-out of marketing emails by clicking "Unsubscribe" in any marketing email we send.

Right to Lodge a Complaint

If you have concerns about our data handling, you can lodge a complaint with the Personal Data Protection Commission (PDPC):

• Website: https://www.pdpc.gov.sg
• Email: enquiries@pdpc.gov.sg